Refund Policy

Last Updated: December 10, 2025

This Refund Policy defines the terms and procedure for refunding funds for services provided by the AnalystAI application. Please carefully review the terms before making a purchase.

1. Refund Conditions

You may request a refund subject to the following conditions:

• Refund request must be submitted within 14 days of purchase
• Refund is possible for technical issues that cannot be resolved by our support team
• Refund is possible if core application features cannot be used
• The service should not be used more than 30%

2. How to Submit a Refund Request

To request a refund, follow these steps:

1. Send an email to: support@analystai.com
2. Use the subject: "Refund Request"
3. Include the following information in the email body:
   • Your first and last name
   • Email used for the purchase
   • Date and time of purchase
   • Reason for refund request (detailed description of the issue)
   • Transaction number (if available)

3. Request Processing Time

• Initial response: Within 24 business hours
• Request review: Up to 5 business days
• Refund payment: Up to 10 business days after approval

We will notify you of each stage of your request review by email.

4. Refund Methods

Funds are refunded using the same payment method used for the purchase:

• Bank cards: 5-10 business days
• E-wallets: 1-3 business days
• Mobile payments: 3-7 business days
• Cryptocurrency: 1-7 business days

5. Grounds for Refusal of Refund

Refund may be declined in the following cases:

• The 14-day period from the date of purchase has expired
• The problem was caused by incorrect use of the application
• The user did not provide sufficient information to review the request
• The problem has already been resolved by the support team
• Violation of the application's terms of use
• The service has been fully used

6. Premium Subscription

Special conditions apply to Premium subscription:

• You can cancel the subscription at any time
• The subscription will remain active until the end of the paid period
• Auto-renewal can be disabled in the application settings
• Refund for unused period is only possible for technical issues

7. Additional Information

If you disagree with the decision of our support team, you may:

• Request reconsideration by providing additional evidence
• Contact the payment system through which the purchase was made
• Contact consumer protection authorities in your country

8. Changes to Refund Policy

We reserve the right to make changes to this Refund Policy. The current version is always available on this page.

By using the AnalystAI application and making purchases, you agree to the terms of this Refund Policy.